Shipping & Delivery
We pack and ship your packages every Tuesday and Friday from our warehouse in Zwolle, the Netherlands. Your Kendamas are usually packed by Jennifer, and sometimes by Jordi or Lex.
Over the years we have gotten experience with many different carriers and we found which ones work well to which countries. To make it easy for you to find out your options, Jordi created a tool (which you find at the top of this page) that allows you to to select your country and view all of the information we have for shipping to your country, including:
- Available methods that we offer to your country
- Which shipping method we recommend (based on best value for the price)
- Possible remarks about the shipping method
- The default cost, as well as the discounted costs when your order value is over 100€ and 200€
- The amount of order value needed to reach free shipping per shipping method
- The expected transit time for each method
This is how the shipping cost is determined:
- The default shipping cost is what we pay when we buy the shipping label for your order
- We give discounts once you reach 100€ and 200€ order value, meaning that we cover a part (about 10%) of the shipping cost you would pay.
- In the shipping table you also find the value needed to achieve free shipping per shipping method, meaning that we cover the full shipping cost for you.
- These discounts are aimed to share the shipping cost, making the order more affordable for you, and to incentivize you to order together with friends, saving you shipping cost.
For additional questions or remarks, don't hesitate to contact me through the chat!
- Jordi
For questions about your order:
- Reach out through the chat, or
- Send an email, or
- Call us on +316 48 26 08 15
Below there is some extra (legal) information that is required to have on our website, in case you need it:
Delivery
Do you have questions about your order regarding delivery? Contact us via info@kendamasenses.nl or call us on +316 48 26 08 15
Reflection time / return
Right of withdrawal
You have the right to withdraw from the contract within 14 days without stating reasons.
The withdrawal period expires 14 days after delivery.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unambiguous statement (e.g. in writing by post or e-mail). You can use the attached model withdrawal form, but you are not obliged to do so.
To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation
If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us, without delay and in in any case no later than 14 days after we have been informed of your decision to withdraw from the contract, we will refund you using the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such reimbursement.
Pay attention:
The reflection period does not apply to products that you buy on the street, at home or during day trips for less than 50 euros.
Updated 2024 version!
Why and what's inside?
The Kendama First Aid Kit contains THE tools that every Kendama players needs. Using this Kit, you will never be held back by an underperforming Kendama. You will be able to keep using your honed-in setups for much longer and experience more fun along the way. Read below what's inside the First Aid Kit and why each of these Essentials are important!
Inside the First Aid Kit you will find the following Kendama Essentials:
- Iron Tip - Kendama Glue
- Roll of 1mm Speedstring Black
- Sandpaper Coin
- Bearings, Bead, Stringtool and Needle
- Beeswax
- Kendama Senses Clipper Lighter
- Kendama Senses Zipper bag
Questions about any of the items? Read detailed information about each Essential below!
Why Glue?
This is superglue to maintain your Kendama. It's essential to use this by adding a protectional layer to the spike, which is easily applied with the brush. As a result the spike stays fresh even after weeks of playing.
When the layer of glue disappears, for example by dropping the Kendama with the tip onto the ground, use this glue to add new layers and keep the spike in good condition.
A well shaped spike is essential for every Kendama player.
Flat spike = missing spikes = less success and less fun
Why String?
Improve your current Kendama string. The string that comes out of the box of factory Kendama's is often rigid. It results in the string getting tied up around the Ken and your hands during play. Every experienced Kendama player knows this frustration.
Use it for the following situations:
- Make your rope the desired length, to more easily learn new kinds of tricks
- Have extra when your string breaks snaps.
- Replace the string of any new Kendamas you buy in the future
- Share the string with your friends
The speed string is the most used rope in the Kendama world. This kind of rope is:
- Slightly elastic
- Thin but strong
- Flexible
Would you still rather have a different type of string, in stead of this one? No problem: add a note to your order with your preferred string, and we'll make it happen!
Why Sandpaper?
The sandpaper is required to maintain your spike or to repair already flattened ones. Before you apply glue, it's necessary to reshape it to it's original state. Sandpaper on a hard surface, like this one, is perfect for the job.
Have you practiced stalls yet?
"Stalling" the Ken or the Tama on the side of the cups. Stalls are super precise tricks that require a bit of friction between the bevel (hole of the Tama) and the Ken. When the surfaces are slippery, stalls become exponentially more difficult to perform.
There are 2 ways the sandpaper coin helps your stalls:
1. Sand the bevel (the hole in the Tama) slightly, so there is more surface area to stall onto. This creates more friction.
2. Sand the side of the cups (the stall points) slightly, so the wood becomes less slippery. This can help you learn and perform stalls immensely.
Why Bearings and Stringtool?
Have you ever experienced a yoyo tangling up? Frustrating, isn't it? This happens with Kendama, too! While most new Kendama's come with a bearing instead of the old-school bead, they often do not provide a replacement bearing! When your string breaks, occasonially, you may lose your bearing and are stuck with a bead that will leave you frustrated.
Every experienced Kendama player has experienced this and so they end up buying extra bearings. In this kit we provide 3 bearings, along with a stringtool that will help you pull the string through all of the small holes when you string a Kendama.
We now also include 2 oldschool beads, which are making a comeback! They are used in the case where the bearing gets stuck in the wood of the Tama and thus loses it's functionality. In that case players put a bead before the bearing, which solves the issue.
Lastly there is the Needle, which is mostly convenient for left handed players. Left handed players often have to restring their new Kendamas, and the hole in the Sarado (cups) is often clogged up with residue wood from production. The needle helps you easily clear out the wood and pull the thread the string through easily.
Why Beeswax?
Kendama consists of the Ken and the Tama. The Ken is the handle which consists of the Serado and Sword. And sometimes while playing, with some Kendamas, they go loose ALL. THE. TIME.
The single best solution? Beeswax. You solve the problem of the Sword and Serado going loose, by taking the Serado off the Sword, warming up the beeswax and smearing a layer on the place where the Serado should sit. Then you put the Serado back on the Sword, press firmly and it will never go loose again. Unless you want it to!
To finish it, you can wipe off the residual wax and you're good to go.
Why the Lighter?
The Kendama Senses Clipper is used for the String and the Beeswax. Heat up the beeswax until it almost drips off. This makes sure it comes off easily onto the wood when you want to smear it.
After cutting the string, the ends will fray. This decreases the durability of the rope and makes it harder to get it through the holes. By burning and slightly melting the ends of the rope, you can pinch and pull them. This will make the ends very thin so you can get them through the small holes easily. Whenever you don't have a scissors or knife, the lighter can be used to cut the rope.
Now you know why!
With a year of usage, your First Aid Kit costs approximately 0,08€ a day! Buy the First Aid Kit now to improve your Kendama life.
