Shipping & Delivery
We pack and ship your packages every Tuesday and Friday from our warehouse in Zwolle, the Netherlands. Your Kendamas are usually packed by Jennifer, and sometimes by Jordi or Lex.
Over the years we have gotten experience with many different carriers and we found which ones work well to which countries. To make it easy for you to find out your options, Jordi created a tool (which you find at the top of this page) that allows you to to select your country and view all of the information we have for shipping to your country, including:
- Available methods that we offer to your country
- Which shipping method we recommend (based on best value for the price)
- Possible remarks about the shipping method
- The default cost, as well as the discounted costs when your order value is over 100€ and 200€
- The amount of order value needed to reach free shipping per shipping method
- The expected transit time for each method
This is how the shipping cost is determined:
- The default shipping cost is what we pay when we buy the shipping label for your order
- We give discounts once you reach 100€ and 200€ order value, meaning that we cover a part (about 10%) of the shipping cost you would pay.
- In the shipping table you also find the value needed to achieve free shipping per shipping method, meaning that we cover the full shipping cost for you.
- These discounts are aimed to share the shipping cost, making the order more affordable for you, and to incentivize you to order together with friends, saving you shipping cost.
For additional questions or remarks, don't hesitate to contact me through the chat!
- Jordi
For questions about your order:
- Reach out through the chat, or
- Send an email, or
- Call us on +316 48 26 08 15
Below there is some extra (legal) information that is required to have on our website, in case you need it:
Delivery
Do you have questions about your order regarding delivery? Contact us via info@kendamasenses.nl or call us on +316 48 26 08 15
Reflection time / return
Right of withdrawal
You have the right to withdraw from the contract within 14 days without stating reasons.
The withdrawal period expires 14 days after delivery.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unambiguous statement (e.g. in writing by post or e-mail). You can use the attached model withdrawal form, but you are not obliged to do so.
To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation
If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us, without delay and in in any case no later than 14 days after we have been informed of your decision to withdraw from the contract, we will refund you using the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such reimbursement.
Pay attention:
The reflection period does not apply to products that you buy on the street, at home or during day trips for less than 50 euros.
